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  2. DESelect Engage
  3. FAQ

FAQ

Answers to all frequently asked questions can be found here

  • Can Einstein Send Time Optimization be used in combination with DESelect Engage?
  • What's the difference between Einstein and DESelect Engage?
  • Do I need to add the Engage Journey Builder component if I want to overrule saturation control?
  • Can Engage support apply saturation control on sends that are happening outside of SFMC?
  • Can Engage retry a campaign send if a contact is oversaturated?
  • Is there a way to test Engage without actually impacting the sends?
  • How does Engage deal with multi-wave journeys / sequences?
  • How does Engage deal with unplanned sends?
  • How does Engage deal with always-on journeys, where you don't know in advance who will enter the journey?
  • How does Engage decide whether somebody should receive a campaign or not?
  • How can I do A/B testing on what the most effective saturation control rules are?
  • How can I overrule saturation control to make sure a certain campaign is sent?
  • What happens if I send a campaign through Journey Builder on a different date than the campaign Send Date in Engage?
  • Do I need to add all campaigns to the Campaign Calendar?
  • Does Engage work on a business unit level or enterprise level?
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