Skip to main content
DESelect Help Center home page Support Portal
Submit a request
Sign in
  1. DESelect
  2. DESelect Engage
  3. FAQ

FAQ

Answers to all frequently asked questions can be found here

  • How to solve the Engage Journey Builder component loads for ever and never retrieves Send information?
  • I added a new Send to DESelect Engage's calendar and it's not colored yet, why?
  • What is DESelect Engage?
  • Can I make sure that the audience of a future Send is included in the prioritization calculations before I have the actual audience ready?
  • How to optimize your Sends using a retry?
  • What to do when I change a rule?
  • How does Engage deal with retrying a Send within a journey?
  • What are Tags used for?
  • How do I know which contacts will be excluded from a planned Send?
  • Does DESelect Engage take care of the sending of my messages?
  • Can DESelect Engage be used with Email Studio or Automation Studio?
  • Can Einstein Send Time Optimization be used in combination with DESelect Engage?
  • What's the difference between Einstein and DESelect Engage?
  • Do I need to add the Engage Journey Builder component if I want to overrule saturation control?
  • Can Engage support/apply saturation control on Sends that are happening outside of SFMC?
  • Can Engage retry a campaign Send if a contact is oversaturated?
  • Is there a way to test Engage without actually impacting the Sends?
  • How does Engage deal with multi-wave journeys / sequences?
  • How does DESelect Engage deal with unplanned Sends?
  • How does DESelect Engage deal with always-on journeys, where you don't know in advance who will enter the journey?
  • How does DESelect Engage decide whether somebody should receive a Send or not?
  • How can I do A/B testing on what the most effective saturation control rules are in DESelect Engage?
  • How can I overrule saturation control to make sure a certain campaign Send is sent?
  • What happens if a Send goes through Journey Builder on a different date than the send date in DESelect Engage?
  • Do I need to add all Sends to the Campaign Calendar in DESelect Engage?
  • Does DESelect Engage work on a Business Unit level or Enterprise level?
Copyright © DESelect bv. All rights reserved.
  • DESelect Security
  • DESelect.com
  • Trust Status Page
  • Privacy Policy
  • Terms of Service