FAQ
Answers to all frequently asked questions can be found here
- How to solve the Engage Journey Builder component loads for ever and never retrieves Send information?
- I added a new Send to DESelect Engage's calendar and it's not colored yet, why?
- What is DESelect Engage?
- Can I make sure that the audience of a future Send is included in the prioritization calculations before I have the actual audience ready?
- How to optimize your Sends using a retry?
- What to do when I change a rule?
- How does Engage deal with retrying a Send within a journey?
- What are Tags used for?
- How do I know which contacts will be excluded from a planned Send?
- Does DESelect Engage take care of the sending of my messages?
- Can DESelect Engage be used with Email Studio or Automation Studio?
- Can Einstein Send Time Optimization be used in combination with DESelect Engage?
- What's the difference between Einstein and DESelect Engage?
- Do I need to add the Engage Journey Builder component if I want to overrule saturation control?
- Can Engage support/apply saturation control on Sends that are happening outside of SFMC?
- Can Engage retry a campaign Send if a contact is oversaturated?
- Is there a way to test Engage without actually impacting the Sends?
- How does Engage deal with multi-wave journeys / sequences?
- How does DESelect Engage deal with unplanned Sends?
- How does DESelect Engage deal with always-on journeys, where you don't know in advance who will enter the journey?
- How does DESelect Engage decide whether somebody should receive a Send or not?
- How can I do A/B testing on what the most effective saturation control rules are in DESelect Engage?
- How can I overrule saturation control to make sure a certain campaign Send is sent?
- What happens if a Send goes through Journey Builder on a different date than the send date in DESelect Engage?
- Do I need to add all Sends to the Campaign Calendar in DESelect Engage?
- Does DESelect Engage work on a Business Unit level or Enterprise level?