Whitelisting DESelect Engage IP

When you use IP whitelisting in Salesforce Marketing Cloud, you may get the following message when opening DESelect Engage:

"The client's IP address is unauthorized for this account. Whitelist the client's IP address in Salesforce Marketing Cloud Administration."

To resolve this problem, please follow the below instructions:

1. Under Setup > Security > Login IP Allowlist:

2. Click “Create” and add the new IP address range.

• Start IP Address: 35.241.240.109  End IP Address: 35.241.240.109 
• Press "Save"

Recommendation: Adding the settings in the child BUs rather than just parent BU seems to speed up the process.

3. Close your browser and retry accessing DESelect Engage.

After setting up, it can take up to 30 minutes before this change comes through. If the issue still persists, please contact support@deselect.com.