I added a new Send to DESelect Engage's calendar and it's not colored yet, why?

If you have recently added a Send to DESelect Engage, you might have noticed Sends are created with a grey color by default, before Engage determines its Saturation Level (and turns it into green, yellow, or red). But, how does this change happen, and when?

To process all the sends you add to the Calendar, Engage does a daily recalculation, where we ingest all the information from those sends:

• Send details, like date, typology, priority, ...
• Audience of the Send

We only do this process once daily because it's very heavy, and we don't want to impact the performance of SFMC. Until the next recalculation is done, Sends will stay gray.

How do I know when is my recalculation being run?

In DESelect Engage, go to Admin Panel > Settings > Automations Run Time

You will be able to customize when the daily recalculation is run. For the reasons explained above, we recommend that you keep it outside of your working hours, to ensure it doesn't affect performance while you are working on it, and so you have a fresh view of your Sends every morning.