In order to be able to transfer licenses, please follow these steps:
- Inactivate a user in DESelect Segment from the Admin Panel > Users, to ensure there is one available license to assign to the desired user.
- Make sure the new user you want to activate is enabled in SFMC > Set Up.
- Ask the new user to access DESelect Segment. Now the new user will appear as active in the Admin Panel > Users.
Salesforce documentation on assigning users access to Installed Packages
How is the number of active users licenses used calculator?
Enable DESelect Segment in new Business Units
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