How to resolve "Retrieving Valid Relations Failed" Error?

The "Retrieving Valid Relations Failed" error in Salesforce Marketing Cloud often arises when the API calls from DESelect to Marketing Cloud are obstructed. This blockage happens because the Marketing Cloud API is overwhelmed with too many requests within their environment.

Additionally, this issue might be linked to SOAP API error. When the API encounters excessive traffic or errors, it can fail to retrieve the necessary data, causing disruptions in service.

How to resolve this?

• Examine internally to identify which other systems are making API calls to the SFMC instance and explore ways to reduce their volume. The SOAP API permits up to 2,500 calls per minute; however, DESelect only makes a limited number of calls during a selection process, whether scheduled or manual.
• Consult the Salesforce Status Page to rule out system-wide issues.

If the issue still persists, contact Salesforce Support for further assistance.

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