The “Automation/Query Failed due to system error” is an SFMC error that typically occurs when there is a mismatch in the Data Extensions' configurations. Specifically, if the Target Data Extension has a field configured to a smaller length than the source or mapped data, the system will throw this error.
In case your Selection is failing due to a system error, here a possible ways to solve it.
How to resolve this?
- Check Field Lengths in the Target Definition step: Ensure that the length of the fields in the Target DE matches or exceeds the length of the corresponding fields in the source DE.
- Verify Data Types: Confirm that the data types of the mapped fields are compatible.
- Update Target DE: If necessary, modify the Target DE to increase the length of the fields that are causing the issue.
- Go to the Data Extension itself in Email Studio and increase the field length of the fields.
- Go to DESelect Segment, open the Selection, and try to re-run the Selection.
If the problem persists after these checks, you might need to contact SFMC support for further assistance.
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