How do I know which contacts have been included or excluded for a past Send?

Understanding which contacts have been included or excluded for a specific Send can help you optimize your marketing strategy and prevent subscriber fatigue or undersaturated contacts. In DESelect Engage, you can easily identify these contacts.

To do this:

1. In your Engage Dashboard click on the Sends tab 

2. Search by Send Name

   
3. Select the specific contact from the Send to view the reason behind any possible exclusion