More details on the Service Level Agreements (SLA) for the application will be provided by your DESelect sales contact. In relation to Business Continuity:
- RPO (Recovery Point Objective) for the service is set to 1 hour: we make hourly backups of the production database so we'll never lose more than 1 hour of work.
- RTO (Recovery Time Objective) is set to 24 hours: we can roll back to a data backup within 24 hours of an incident
DESelect maintains a BCM program that includes a Business Continuity Planning (BCP) and Disaster Recovery Plan (DRP) to recover from major calamities. BCP include a Risk Analysis as part of the exercise. The Risk Analysis exercises define the different threat scenarios for which DESelect will define business continuity activities as part of the overall Business Continuity Plan. Risk identification and assessment are linked to the values defined in the DESelect Risk Management Framework.