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A16. Information Security Incident Management

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Do you have the capability to recover data for a specific customer in the case of a failure or data loss?
Have you tested your security incident response plans in the last year?
Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?
Please describe the service level agreements (SLA) for disaster recovery (RTO/RPO) and what system performance you guarantee after recovery?
What is your policy / SLA on breach notifications?
Do you have agreements with subprocessors about data breach notifications?
Will you agree to coordinate with us on any external communications relating to a cyber incident that involves our data?
Will you agree to provide all reasonable assistance with any investigation into a cybersecurity incident affecting our data?
Will you share the results of a cybersecurity audit if you conduct any?
Have you experienced a cybersecurity event in the past two years?

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Do you have a written incident response plan in place?

Jonathan van Driessen

February 03, 2021 14:00

Yes, we do.

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Have you tested your security incident response plans in the last year?
Do you maintain written disaster recovery procedures / a Disaster Recovery Plan (CRP)?

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