Customer success is a top priority at DESelect. That’s why every customer gets a support plan with online guidance, support, and training.
The DESelect support team is available between 9 am and 6 pm from Monday to Friday CET.
Response times depend on the severity of the ticket, but the average initial response time for high priority tickets is less than 4 business hours.
The details of the support SLA's can be found in your customer contract.